Advisory Council

The Energy and Water Ombudsman Advisory Council provides expert advice to the Energy and Water Ombudsman on the effective and efficient conduct and operation of the Energy and Water Ombudsman Queensland scheme. This helps to ensure the scheme is administered in a manner which is fair and just to energy and water customers and suppliers.

The Advisory Council:

  • monitors the Energy and Water Ombudsman's independence 
  • advises the Energy and Water Ombudsman on policy, procedural and operational issues relating to the Energy and Water Ombudsman Act 2006, and
  • advises the Energy and Water Ombudsman on the preparation of budgets, guidelines, and annual reports.

Advisory Council members

Chairperson Consumer representatives Industry representatives
Karen Chalmers-Scott Margaret Campbell-Ryder, United Retail Federation

David Mathers, Unitywater

Ian Jarratt, Queensland Consumers' Association

Josephine Monger, AGL Energy Limited

Linda Parmenter, Queensland Council of Social Service Tanya Acheson, Ergon Energy

Mark Tucker-Evans, COTA Queensland

Mike Swanston, ENERGEX
Roz Burtenshaw, Queensland Country Women's Association Kate Farrar, Qenergy

Advisory Council Handbook

TheEWOQ Advisory Council Handbookoutlines the roles and responsibilities of the Advisory Council.

Make a Complaint

Quick Links

Brochures and fact sheets

  
    EWOQ brochures

   
EWOQ fact sheets

Contact details

 
 Freecall:
1800 662 837 
 Fax: (07) 3227 7068   
 Email: 
complaints@ewoq.com.au  
             or online complaint form 

 PO Box 3640
 South Brisbane BC Qld 4101

 Visit our nearest office: 
 Brisbane - Level 9, 179 North Quay 
 Cairns - Level 1, Cairns Corporate Tower 15
                Lake Street
 Rockhampton - Level 2, 212 Quay Street