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Latest news

New energy obligations: what embedded network operators should do now

Published on 26 February 2026

Many caravan park owners and managers of apartment blocks and retirement villages supply electricity to their residents and operate as exempt sellers. Recent changes to exemption rules mean some new obligations are already in place, with further requirements starting from 1 July 2026.

Customer receives estimated bill for 2 years

Published on 12 February 2026

A customer lived in a property for 2 years and never had their meter read. When they moved out they were issued a large catch-up bill from their electricity provider. Confused, they contact EWOQ for help.

Struggling with bills? Dealing with legal issues? You're not alone

Published on 06 February 2026

Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 3 free events in Chermside, West End and Logan from 24–26 February.
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