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Latest news

A new website built for our customers

Published on 25 June 2025

We've launched our new website, offering an improved experience for Queensland energy and water consumers and providers.

Confusion on smart meter rollout could lead to a spike in cases

Published on 30 April 2025

With changes coming to the National Energy Retail Rules, the Energy and Water Ombudsman for Queensland is concerned that confusion on consumer rights and provider responsibilities will lead to an increase in cases as the Australian Energy Market Commission’s accelerated smart meter rollout picks up pace.

What the smart meter rollout means for Queenslanders

Published on 29 April 2025

Under the Australian Energy Market Commission’s (AEMC) accelerated smart meter rollout, all electricity customers will have a smart meter installed by 2030.
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