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Latest news

Struggling with bills? Dealing with legal issues? You're not alone

Published on 06 February 2026

Life can be stressful when bills or issues pile up or you’re not sure where to turn for help. We’re here to chat, listen and help you find support with 3 free events in Chermside, West End and Logan from 24–26 February.

Summer bill shock and storm season expected to influence complaints

Published on 29 January 2026

Energy and water complaints remained steady at the end of 2025, with only a minimal decrease in case numbers. However, we may see an increase over the coming months due to the storm and summer seasons.

Supporting a domestic violence survivor through financial hardship

Published on 27 January 2026

A customer recently escaped a relationship marked by domestic violence and financial control. They discovered an electricity debt in their name and tried to contact the provider several times to sort the debt. The customer was repeatedly promised a callback that never came and decided to contact EWOQ for support.

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