Got an issue with your electricity, gas or water provider?

We can help.

A man looking at a very long list

Steps in the complaints process

  1. 1

    Contact your provider first

    Before we can get involved, you need to give your provider a chance to fix the problem.

  2. 2

    Complain to us

    If your provider doesn't fix the problem and it's something we can help with, you can send your complaint to us.

  3. 3

    We will investigate

    If it's a complaint we can help with, we will either refer the issue to a higher level within your provider or start an investigation.

  4. 4

    We'll find an outcome

    We'll work towards an outcome that's fair and reasonable for all. We are impartial and our services are free.

Latest news and articles

How to avoid share house disasters

Are you living in a share house? Are the electricity or gas bills in your name? Read on to find out some common issues others have experienced in this situation.

Entering and exiting a tenancy – your responsibilities

If you're renting, here’s what you need to do at the start and end of your tenancy regarding energy and water.

Customer with large water bill has Concealed Leak Application denied

When a customer’s water provider denied their Concealed Leak Application, the customer was deeply worried about their near $8,000 water bill.

Do you have a question for us?

We are here to help. Our services are fair, free and impartial.

How we have helped

When three friends moved into a share house, they thought their electricity was included in their rent. Unfortunately, this was not the case.

double quotation mark

EWOQ were very helpful and acted on my behalf to resolve the issue when the retailer was unresponsive.

Read more customer stories
customer story home tile

Information for support agencies and providers

Authority to act

How to give someone authority to speak to EWOQ on your behalf.

Support & assistance

Links to assistance and support for finance, legal and housing issues.

For community workers

Advice and resources to support people who work with vulnerable clients.