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Published on 20 March 2026
A customer and their partner recently moved house and settled the final electricity bill for their old house shortly after the move. Months later, they were contacted by their electricity provider stating they had an outstanding debt.
Published on 26 February 2026
Many caravan park owners and managers of apartment blocks and retirement villages supply electricity to their residents and operate as exempt sellers. Recent changes to exemption rules mean some new obligations are already in place, with further requirements starting from 1 July 2026.
Published on 12 February 2026
A customer lived in a property for 2 years and never had their meter read. When they moved out they were issued a large catch-up bill from their electricity provider. Confused, they contact EWOQ for help.