Independent review

2020 review of EWOQ scheme

In 2020, the Energy and Water Ombudsman Queensland were independently reviewed by cameron. ralph. khoury to understand how well we’re performing against the Benchmarks for industry-based customer dispute resolution.

The review found that ‘EWOQ operates with independence, fairly and impartially. It provides an accessible service that is accountable and transparent. EWOQ is, in our view, an effective ombudsman scheme’.

The final report (PDF, 3022.32 KB) outlines recommendations to continue to improve our service. A number of these recommendations align with initiatives we are already undertaking or plan to do soon in the future, as noted in our response to these recommendations (PDF, 967.17 KB).

2014 review of EWOQ scheme

In August 2012, the Ombudsman recommended that the Advisory Council conduct an independent review in 2013.

The Council appointed independent reviewer, The Consultancy Bureau (TCB), to assess EWOQ’s  success in achieving the main purpose of the Energy and Water Ombudsman Act 2006.

TCB started the review in July 2013 and the Council approved the final report (PDF, 1019.7 KB) on 23 January 2014.