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The Energy and Water Ombudsman Queensland (EWOQ) is a free, fair and independent dispute resolution service for people who can’t resolve a complaint with electricity, gas and water companies.
We provide this service for residential and small business energy customers across Queensland, and water customers in South East Queensland. We work directly with them to investigate and resolve complaints.
Under the Energy and Water Ombudsman Act 2006, our role is to:
Our vision, values and commitments that support how we operate, and how we've evolved since 2007.
Learn more about the current Energy and Water Ombudsman for Queensland.
Find out more about our leadership, teams and governance.
The roles and responsibilities of the EWOQ Advisory Council, including current members.
Learn about the acts, regulations, codes and rules that govern Queensland’s energy and water industries and support our operations.
Links to our latest and past independent review reports, which show us how well we're performing and where we can improve.