Total cases registered per month 2020-2021
| Month | Total cases |
|---|
|
July 2020 |
520 |
|
August 2020 | 464 |
|
September 2020 |
-
|
|
October 2020 | - |
|
November 2020 | - |
|
December 2020 |
-
|
|
January 2021 |
-
|
| February 2021 | - |
|
March 2021 |
-
|
|
April 2021
|
-
|
|
May 2021 | - |
|
June 2021 | - |
| Total | 984 |
Total cases closed – FYTD at 31 August 2020
| Case issue | Description | Total |
|---|
|
Billing
|
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds, etc.
| 433 |
|
Credit
|
Payment difficulties, disconnection, bad debt, etc.
| 125 |
|
Customer service
|
Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues, etc
| 72 |
|
Land
|
Impact of network assets, maintenance, vegetation management, etc.
|
18 |
|
Marketing
|
Conduct of energy marketers, misleading information, pressure, non-account holder signed up, etc.
| 2 |
|
Provision
|
Problems with new or existing energy connections, etc.
| 65 |
|
Supply
|
Quality of energy supply, damage/loss, outage, etc.
| 17 |
|
Transfer
|
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership, etc.
| 24 |
|
Other
|
Customer issues that do not fall into the above categories
| 14 |
|
Referral
|
Customer is referred to other organisation
| 111 |
|
General enquiry
|
General enquiries for information
| 71 |
| Total | | 952 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2020-2021
| Month | Total cases |
|---|
|
July 2020 | 511 |
|
August 2020 | 441 |
|
September 2020 |
-
|
|
October 2020 |
-
|
|
November 2020 |
-
|
|
December 2020 |
-
|
|
January 2021 | - |
|
February 2021 | - |
|
March 2021 | - |
|
April 2021 | - |
|
May 2021 | - |
|
June 2021 | - |
| Total | 952 |
Previous years
Further historical complaints date available on the Open Data Portal.
