Total cases registered per month 2019–20
| Month | Total cases |
|---|
|
July 2019
|
737
|
|
August 2019
|
732
|
|
September 2019
|
677
|
|
October 2019
|
748
|
|
November 2019
|
644
|
|
December 2019
|
479
|
|
January 2020
|
702
|
|
February 2020
|
626
|
|
March 2020
|
644
|
|
April 2020
|
508
|
|
May 2020
|
470
|
|
June 2020
| 545 |
| Total | 7,512 |
Total cases closed – FYTD at 30 June 2020
| Case issue | Description | Total |
|---|
|
Billing
|
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds, etc.
|
3,109 |
|
Credit
|
Payment difficulties, disconnection, bad debt, etc.
|
1076 |
|
Customer service
|
Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues, etc
|
536 |
|
Land
|
Impact of network assets, maintenance, vegetation management, etc.
|
89 |
|
Marketing
|
Conduct of energy marketers, misleading information, pressure, non-account holder signed up, etc.
|
49 |
|
Provision
|
Problems with new or existing energy connections, etc.
|
655 |
|
Supply
|
Quality of energy supply, damage/loss, outage, etc.
|
154 |
|
Transfer
|
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership, etc.
|
199 |
|
Other
|
Customer issues that do not fall into the above categories
|
121 |
|
Referral
|
Customer is referred to other organisation
| 901 |
|
General enquiry
|
General enquiries for information
| 732 |
| Total | | 7,621 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2019–20
| Month | Total cases |
|---|
|
July 2019
|
737
|
|
August 2019
|
672
|
|
September 2019
|
666
|
|
October 2019
|
692
|
|
November 2019
|
707
|
|
December 2019
|
569
|
|
January 2020
|
645
|
|
February 2020
|
659
|
|
March 2020
|
665
|
|
April 2020
|
566
|
|
May 2020
|
495
|
|
June 2020
| 548 |
| Total | 7,621 |
