Total cases registered per month 2020-2021
Month | Total cases |
---|
July 2020 |
520 |
August 2020 | 464 |
September 2020 | 537 |
October 2020 | 485 |
November 2020 | 500 |
December 2020 | 406 |
January 2021 |
-
|
February 2021 | - |
March 2021 |
-
|
April 2021
|
-
|
May 2021 | - |
June 2021 | - |
Total | 2912 |
Total cases closed – FYTD at 31 December 2020
Case issue | Description | Total |
---|
Billing
|
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds, etc.
| 1,267 |
Credit
|
Payment difficulties, disconnection, bad debt, etc.
| 313 |
Customer service
|
Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues, etc
| 229 |
Land
|
Impact of network assets, maintenance, vegetation management, etc.
| 64 |
Marketing
|
Conduct of energy marketers, misleading information, pressure, non-account holder signed up, etc.
| 12 |
Provision
|
Problems with new or existing energy connections, etc.
| 241 |
Supply
|
Quality of energy supply, damage/loss, outage, etc.
| 57 |
Transfer
|
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership, etc.
| 61 |
Other
|
Customer issues that do not fall into the above categories
| 40 |
Referral
|
Customer is referred to other organisation
| 343 |
General enquiry
|
General enquiries for information
| 287 |
Total | | 2914 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2020-2021
Month | Total cases |
---|
July 2020 | 511 |
August 2020 | 441 |
September 2020 |
579 |
October 2020 |
478 |
November 2020 | 499 |
December 2020 | 406 |
January 2021 | - |
February 2021 | - |
March 2021 | - |
April 2021 | - |
May 2021 | - |
June 2021 | - |
Total | 2914 |
Previous years
Further historical complaints date available on the Open Data Portal.