Total cases registered per month 2021-2022
Month | Total cases |
---|
July 2021 | 545 |
August 2021 | 541 |
September 2021 | 529 |
October 2021 | 537 |
November 2021 | 568 |
December 2021 | 403 |
January 2022 | 481 |
February 2022 | 501 |
March 2022 | 598 |
April 2022 | 434 |
May 2022 | |
June 2022 | |
Total | 5,137 |
Total cases closed – FYTD at 30 April 2022
Case issue | Description | Total |
---|
Billing
|
High/disputed bills, delays, errors, estimated accounts, fees & charges, rebates/concessions, tariff, meters, refunds, etc.
| 2,587 |
Credit
|
Payment difficulties, disconnection, bad debt, etc.
| 327 |
Customer service
|
Failure to inform/respond, incorrect advice, poor attitude/service, privacy issues, etc
| 337 |
Land
|
Impact of network assets, maintenance, vegetation management, etc.
| 76 |
Marketing
|
Conduct of energy marketers, misleading information, pressure, non-account holder signed up, etc.
| 33 |
Provision
|
Problems with new or existing energy connections, etc.
| 398 |
Supply
|
Quality of energy supply, damage/loss, outage, etc.
| 169 |
Transfer
|
Error in billing/transfer of account due to switching retailers, contract terms, delay in transfer, site ownership, etc.
| 83 |
Other
|
Customer issues that do not fall into the above categories
| 74 |
Referral
|
Customer is referred to other organisation
| 555 |
General enquiry
|
General enquiries for information
| 495 |
Total | | 5,134 |
Note: All case issues other than 'Referrals' and 'General enquiries' include a combination of 'Referral to Higher Levels', 'Refer back to suppliers', and 'Investigations'.
Total cases closed per month 2021-2022
Month | Total cases |
---|
July 2021 | 536 |
August 2022 | 525 |
September 2021 | 541 |
October 2021 | 515 |
November 2021 | 600 |
December 2021 | 464 |
January 2022 | 436 |
February 2022 | 470 |
March 2022 | 555 |
April 2022 | 491 |
May 2022 | |
June 2022 | |
Total | 5,134 |
Previous years
Further historical complaints date available on the Open Data Portal.