Feedback about EWOQ

This section explains how to submit complaints or compliments about EWOQ’s decisions and services.

Find out how to make a:

• complaint about an energy or water company
• complaint of corrupt conduct against the Ombudsman (PDF, 368.68 KB).

Compliments for our team

Would you like to thank one of our team members for an outstanding job?

If you’re happy with the service you received from us, we’d love to hear about it.

This feedback tells us we’re doing a great job providing our services and lets us recognise team members who provide high quality service.

We will record your compliment in our system and share it with the relevant team and management.

Submit your compliment:

• via our online form
• by phone on 1800 662 837
• in writing to PO Box 3640, South Brisbane BC Qld 4101.

Complaints about our service

We work hard to provide excellent service and access for everyone, and take all complaints about our decisions and actions seriously.

You can make a complaint about any part of our service, including office procedures and how you feel you’ve been treated (e.g. delays in responding to you or lack of courtesy).

Submit your complaint:

• via our online form
• by phone on 1800 662 837
• in writing to PO Box 3640, South Brisbane BC Qld 4101.

We will tell you we’ve received your complaint, either verbally or in writing, within 2 business days.

We will respond to you after we’ve investigated your complaint usually within 5 business days, depending how complex or serious your complaint is.

Read our Customer and scheme participants feedback procedure (PDF, 425.57 KB) for details about our process.

Annual reporting of customer complaints information

During the 2019-20 financial year, we received 13 customer complaints about our service. Of these, 5 complaints resulted in further action and 8 complaints resulted in no further action.