Feedback and compliments

Please note that this page is for providing feedback or compliments about EWOQ, including our decision, our service or our team members.

You can also make a complaint about your energy or water provider.

Compliments for our team

If you’re happy with the service you received from us, we’d love to hear about it. We take pride in delivering excellent service and your feedback tells us what we're doing well and lets us thank and recognise team members who provide high quality service.

We will record your compliment in our system and share it with the relevant team and management.

Unhappy with our decision or our service?

We work hard to provide excellent service that is accessible for everyone and take all complaints about our decisions and actions seriously.

You can make a complaint about any part of our service. This includes our decision about the assessment or investigation of your complaint, how you were treated, or concerns about our processes or procedures.

We will let you know we’ve received your complaint, either verbally or in writing, within 2 business days. After we look into your complaint, we'll get back to you. This will usually be within 5 business days, depending how complex or serious your complaint is. If it will be longer, we will keep in touch.

Complaints about corrupt conduct against the Ombudsman are managed under our Prevention and management of fraud and corruption