Feedback about EWOQ
This section explains how to submit complaints or compliments about EWOQ’s decisions and services.
Find out how to make a:
Compliments for our team
Would you like to thank one of our team members for an outstanding job?
If you’re happy with the service you received from us, we’d love to hear about it.
This feedback tells us we’re doing a great job providing our services and lets us recognise team members who provide high quality service.
We will record your compliment in our system and share it with the relevant team and management.
Submit your compliment:
- via our online form
- by phone on 1800 662 837
- in writing to PO Box 3640, South Brisbane BC Qld 4101.
Complaints about our service
We work hard to provide excellent service and access for everyone, and take all complaints about our decisions and actions seriously.
You can make a complaint about any part of our service, including office procedures and how you feel you’ve been treated (e.g. delays in responding to you or lack of courtesy).
We will tell you we’ve received your complaint, either verbally or in writing, within 2 business days.
We will respond to you after we’ve investigated your complaint usually within 5 business days, depending how complex or serious your complaint is.
Read our Customer and scheme participants feedback procedure (PDF, 416.97 KB) for details about our process.
Submit your complaint:
- via our online form
- by phone on 1800 662 837
- in writing to PO Box 3640, South Brisbane BC Qld 4101.
Annual reporting of customer complaints information
During the 2020-2021 financial year, we received 7 customer complaints about our service. Of these, 1 complaint resulted in further action and 6 complaints resulted in no further action.