Submit a complaint

Before you make a complaint to the Energy and Water Ombudsman Queensland:

  1. contact your energy or water provider to see if they can fix the problem
  2. read our information what complaints we can help you with.

If your provider can’t fix the problem and you believe we can help, you can submit your complaint online.

If you don’t hear from us within 3 business days after submitting the form, contact us on 1800 662 837.

Note: If your complaint is about EWOQ or an EWOQ team member, please complete our feedback form.

Your privacy

This forms asks you for personal information, such as your name and contact details.

We use this information to contact you about your enquiry. We handle your personal information according to the Information Privacy Act 2009.

For more information, read our privacy statement.