Contact us
Before we can get involved in helping you with your complaint, you need to give your provider a chance to fix the problem. If your provider doesn’t fix the problem and it’s something we can help with, you can contact us.
Make a complaint Feedback and compliments
By phone:
1800 662 837
We’re available from 8:30am to 5:00pm every weekday except Tuesday, when we open at 9:30am. Our online complaint form is available 24 hours a day.
Note: Our 1800 number is a free call within Australia but mobile phone calls may attract charges. Tell us if you're calling from a mobile and we'll call you back.
Translating and Interpreting Service (TIS)
If you need an interpreter to talk with us, please call TIS National on 131 450 (within Australia) or +613 9268 8332 (outside Australia).
If you call us directly, please let our team member know you would like an interpreter and we can connect you.
National Relay Service (NRS)
If you have a hearing impairment, you can contact us through the National Relay Service via:
By post:
PO Box 3640, South Brisbane BC Qld 4101
In person:
If you would like to meet with us in person, you can book an appointment by calling us on 1800 662 837.
We have three offices:
- Brisbane: Level 16, 53 Albert St, Brisbane City QLD 4000
- Rockhampton: Level 2, 209 Bolsover St, Rockhampton QLD 4700
- Cairns: Level 1, 15 Lake St, Cairns City QLD 4870
Online: