Looking for information on the $1,000 Queensland Government Cost of Living Rebate or the $300 Australian Government Energy Relief Rebate?
Before you make a complaint, remember to read our article on the 2024-25 rebates to find out how much you'll receive and when you can expect to receive it on your bill.
Before we can get involved in helping you with your complaint, you need to give your provider a chance to fix the problem. If your provider doesn’t fix the problem and it’s something we can help with, you can contact us.
We’re available from 8:30am to 5:00pm every weekday except Tuesday, when we open at 9:30am.
Top enquiries
How to contact us
| ONLINE | For complaints: Send your complaint to us online and we’ll call you to discuss it. For general enquiries, media enquiries and feedback about our services: Send your enquiry to us online and we’ll contact you as soon as possible. |
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| FREE PHONE | 1800 662 837 Note: Our 1800 number is a free call but mobile phone calls may attract charges. Tell us if you're calling from a mobile and we'll call you back. |
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| WEB CHAT |
Accessible via the 'Chat' button on the right hand side of your screen.
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| IN PERSON | Customers can book an appointment to meet with our team members in person. We have three offices: - Brisbane: Level 16, 53 Albert St, Brisbane City QLD 4000
- Rockhampton: Level 2, 209 Bolsover St, Rockhampton QLD 4700
- Cairns: Level 1, 15 Lake St, Cairns City QLD 4870
Call us on 1800 662 837 to book your appointment. |
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| POST |
PO Box 3640, South Brisbane BC Qld 4101
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Accessibility
Get extra help to access our services, such as translation services and phone calls for people with hearing or speech impairments.
To make a complaint about your energy or water provider, go to our complaint form.
