Contact us

Before we can get involved in helping you with your complaint, you need to give your provider a chance to fix the problem. If your provider doesn’t fix the problem and it’s something we can help with, you can contact us.

We’re available from 8:30am to 5:00pm every weekday except Tuesday, when we open at 9:30am.

Top enquiries

How to contact us


For complaints:

Send your complaint to us online and we’ll call you to discuss it.

For general enquiries, media enquiries and feedback about our services:

Send your enquiry to us online and we’ll contact you as soon as possible.


1800 662 837

Note: Our 1800 number is a free call but mobile phone calls may attract charges. Tell us if you're calling from a mobile and we'll call you back.

WEB CHAT Accessible via the 'Chat' button on the right hand side of your screen.

Customers can book an appointment to meet with our team members in person.

We have three offices:

  • Brisbane: Level 16, 53 Albert St, Brisbane City QLD 4000
  • Rockhampton: Level 2, 209 Bolsover St, Rockhampton QLD 4700
  • Cairns: Level 1, 15 Lake St, Cairns City QLD 4870

Call us on 1800 662 837 to book your appointment.

POST PO Box 3640, South Brisbane BC Qld 4101


Get extra help to access our services, such as translation services and phone calls for people with hearing or speech impairments.

Complete our contact form

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To make a complaint about your energy or water provider, go to our complaint form.