To become a member of Energy and Water Ombudsman Queensland, you need to submit an application.
Electricity and gas retailers need to submit this form within 10 business days of signing up their first small electricity or gas customer. Read the definition of a small customer.
Scheme participation starts on the day you provide retail services to a customer.
If we don’t receive your application within 10 business days, we can impose a fine under the Act.
Water distributor-retailers joined the scheme on 1 January 2011.
If you’re an electricity or gas distributor that provides connection services for small customers, you become a scheme participant once you receive your licence from the Department of Natural Resources, Mines and Energy.
Complete this online application or contact us on 1800 662 837 for further assistance.
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We collect confidential information on this form as required by the Energy and Water Ombudsman Act 2006 (the Act).
Under the Act, we may provide some information to the public, such as publishing your organisation’s name and website link on our website.
We won’t disclose your personal information to any third party without your consent or unless authorised or required by law under the Information Privacy Act 2009.