Media releases

Despite falling case numbers, complex complaints increased during 2019-20

Concerns about power bills was the leading reason consumers in the Cairns region contacted EWOQ last financial year.

Concerns about power bills was the leading reason consumers in the Townsville region contacted EWOQ last financial year.

Concerns about high power bills was the leading reason consumers from the greater Toowoomba region contacted EWOQ last financial year.

Concerns about energy bills was the leading reason consumers from the Sunshine Coast contacted EWOQ last financial year.

Concerns about energy bills was the leading reason consumers from the Redlands contacted EWOQ last financial year.

Concerns about energy bills was the leading reason Moreton Bay residents contacted EWOQ last financial year.

Concerns about energy bills was the leading reason Logan City residents contacted EWOQ last financial year.

Concerns about energy bills was the leading reason Ipswich residents contacted EWOQ last financial year.

Problems with electricity, gas and water bills accounted for more than half of complaints closed by the Energy and Water Ombudsman.

Media release archive

Jane Pires was reappointed for 3 years as Queensland's Energy and Water Ombudsman.

Energy and water bills problematic for Queenslanders

Ombudsman reports 33 per cent increase in energy cases during 2017–18

Energy and Water Ombudsman appointed Land Access Ombudsman

Ombudsman resolves energy and water complaints

Tips to keep electricity costs down this winter

Queenslanders still struggling to pay utility bills