On 19 May 2020, the Mineral and Energy Resources and other Legislation Amendment Bill passed through Queensland Parliament, which will expand our jurisdiction to cover complaints about embedded network operators (exempt sellers) once the legislation is implemented.

Once this legislation is implemented, Energy and Water Ombudsman Queensland will be able to resolve disputes between embedded network operators and their customers. A date for this has not yet been set.

We look forward to welcoming embedded network operators as members soon and being able to provide free, fair and independent dispute resolution services to residents of caravan parks, manufactured homes in residential parks, apartment buildings and retirement villages who may need our help.

Read more about embedded networks.