Publications

Strategic plan

Our strategic plan for 2023-2027, including our vision, commitments and challenges.

Download our most recent annual report and reports from past years.

Policies, procedures, frameworks and plans that support EWOQ's operations.

Registers showing the gifts and benefits given and received by EWOQ over the last year.

Our submissions to influence policy and legislative changes that will affect Queensland energy or water consumers.

Our collection of brochures to help customers with common queries and for community workers to provide to clients.

Links to recent and past reports on our customer satisfaction research, which help us continuously improve our services.

Our latest figures on the types of complaints we've received in the last year and how many we've resolved.

Read our complaints process, the types of complaints we help with and how to submit a complaint.