Highlights
7,621 cases closed
84% electricity
8% gas
6% water
Cases received and closed by year
Top 3 issues
- Billing
- Credit
- Provision
Who contacted us?
- 95% Residential
- 5% Small business
Monetary Outcomes
Negotiated a total of 1983 outcomes worth $878,849* for customers
Top 5 monetary outcomes
| Number | Amount | |
|---|---|---|
| 1. Billing | 401 | $352,205 |
| 2. Goodwill gestures | 963 | $243,462 |
| 3. Debt waiver | 102 | $75,945 |
| 4. Refund/EFT issued | 96 | $74,376 |
| 5. Payment plan offered | 234 | $53,604 |
See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.