Electricity

Electricity complaints

There were 5370 electricity complaints closed in 2019-2020, which was 404 fewer than last year.

Refer backs were the most common electricity case type (35 per cent of complaints) for complaints in 2019-2020, followed by referral to higher level (33 per cent) and investigation (32 per cent). Billing was the most common primary issue (51 per cent of complaints). There has been a noticeable decrease in refer backs relating to billing issues – these comprised 16 per cent
of complaints closed in 2019-2020 (down from 21 per cent in 2018-2019).

Closed electricity complaints by primary issue and case type

See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.