Water
Water complaints
There were 318 water complaints closed in 2019-2020, which was a seven per cent decrease from last year. However, there was an eight per cent increase in investigations during this period. The most common primary issue was billing (64%).
Closed water complaints by primary issue and case type
| Primary issue | Refer back | Refer to higher level | Investigation | Total |
|---|---|---|---|---|
| Billing | 84 | 47 | 73 | 204 |
| Customer service | 7 | 14 | 9 | 30 |
| Land | 10 | 6 | 5 | 21 |
| Provision | 8 | 8 | 4 | 20 |
| Supply | 10 | 4 | 5 | 19 |
| Credit | 9 | 4 | 3 | 16 |
| Other | 8 | 0 | 0 | 8 |
| Total | 136 | 83 | 99 | 318 |
2019-2020 closed complaints – water complaints by primary issue
- Billing 64%
- Customer service 9%
- Land 7%
See the official copy of the 2019-20 annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.