Brochures

Download or order brochures

We have a range of brochures that provide information on common complaints and how we can help.

Download digital copies or request printed copies using the form below.

Digital brochure Name Order Hard Copies
Download PDF

Problem with your energy or gas company?

Need assistance with your energy or water company? This brochure covers all the services we can help you with.

Download PDF

Facing disconnection?

Are you facing disconnection? This brochure will tell you how we can help you.

Download PDF

Problem with your energy or water company - pocket guide

This folding pocket brochure can fit inside your wallet and includes essential information on EWOQ services.

Download PDF

Helping someone with their energy or water problems?

This brochure covers top tips, financial difficulty, disconnection and default listings.

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Assistance for the First Nations consumers

What to do if you're having a problem with electricity company.

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How can we help you? (Easy English booklet - A4)

Easy English brochure outlining the EWOQ complaints process.

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Queensland dispute resolution services

A guide to free, fair and independent dispute resolution services in Queensland.

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Embedded Networks customer brochure

How EWOQ can help residential electricity customers living in embedded networks.

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Embedded Networks exempt seller brochure

Information on how embedded network owners and operators can join EWOQ.

Download PDF

Information for exempt sellers

A fact sheet covering how EWOQ can help exempt sellers and their customers.