Our complaint-handling officers are trained to help our customers access our services.
They are specifically trained in cultural awareness and cross-cultural communications for Aboriginal and Torres Strait Islander Australians and more broadly.
Read about the assistance we provide to ensure every person who needs to access our services can do so.
Hearing impaired access
If you have a hearing impairment, you can contact us through the National Relay Service via:
- phone: 13 36 77
- National Relay Service website.
Culturally and linguistically diverse accessibility
We use the Translating and Interpreting Service (TIS National) to provide access to our services to:
- people who don't speak English or speak it as a second language
- organisations with non-English speaking clients and customers.
TIS National provides immediate phone, pre-booked phone and on-site interpreting services, enabling non-English speakers to independently access services and information in Australia.
Access a phone interpreter immediately by calling TIS National on 13 14 50 or tell one of our team members you would like the assistance of TIS National.
We have designed and developed our website to ensure as many users as possible can use it. Read more about how to use our online services, including the website and social media.
If you live in a regional area, you can contact us:
- via our online complaint form
- on our free-call number – 1800 662 837
- via post at PO Box 3640, South Brisbane BC Qld 4101
- in person at one of our offices in Brisbane, Rockhampton and Cairns. (Please note that our offices are currently closed due to COVID-19.)
We also visit regional areas throughout the year so we can meet with more people in regional areas. Check our events page to see if we’ll be in your area soon.
Queensland language services
If you would like to know more, the Queensland language services policy outlines the Queensland Government's commitment to using interpreters and translated information to improve access to all government and government-funded services for people who have difficulty communicating in English.
The policy also supports the multicultural policy and action plan by advising on the use of language services to ensure they provide fair and equitable service for people accessing Queensland Government services.
The Queensland language services guidelines gives agencies information and examples of how to implement the policy.