Complaints

Complaints process

How we handle your complaint about an electricity, gas or water company.

A list of complaints we can and can't help you with, and who to contact if we can't help.

Complete our online form to submit your unresolved complaint about an electricity, gas or water company.

A list of organisations that may be able to help with your complaint if we can't.

How to send us compliments and complaints about EWOQ staff and service.

Our latest figures on the types of complaints we've received this year and how many we've resolved.

How we identify and respond to systemic issues that arise from complaints to us.

Send us a complaint using our online form.

Find out how to contact the Energy and Water Ombudsman Queensland.