Other complaint bodies

Sometimes you may have a problem that we can’t help you with, but someone else can. Here is a list of other organisations that may be able to help you.

Also read our page on what complaints we can help with.

Complaint bodies

Office of Fair Trading (Queensland)
Protects consumers’ rights, advises business and traders on fair and ethical practices, and handles complaints about businesses and unsafe products.

Office of the Information Commissioner (OIC)
Advises Queensland’s public sector agencies on right to information and privacy law, reviews agency decisions on applications, handles privacy complaints and decides whether to waive or change an agency’s privacy obligations in the public interest.

Queensland Civil and Administrative Tribunal (QCAT)
Resolves disputes, and makes and reviews decisions about various issues, including consumer and trader disputes, and debt disputes with businesses.

Complaintline
An index of Australian dispute resolution agencies with a directory of all the complaints bodies in Australia.

Other ombudsmen

Australian Financial Complaints Authority (AFCA)
Gives consumers and small businesses fair, free and independent dispute resolution for financial complaints.

Commonwealth Ombudsman (and ACT Ombudsman)
Investigates complaints from people who believe an Australian Government agency has treated them unfairly or unreasonably.

Queensland Ombudsman
Handles complaints about Queensland Government agencies (including state schools and TAFE), local councils, and public universities.

Telecommunications Industry Ombudsman (TIO)
Handles Australian consumer complaints about telephone companies and internet service providers.

Energy and water ombudsmen

Energy and Water Ombudsman New South Wales (EWON)
Investigates and resolves problems between NSW residents and their electricity, gas and water providers.

Energy and Water Ombudsman Victoria (EWOV)
Investigates and resolves problems between Victorian residents and their electricity, gas and water providers.

Energy and Water Ombudsman South Australia (EWOSA)
Investigates and resolves problems between South Australian residents and their electricity, gas and water providers.

Energy Ombudsman Tasmania (EOT)
Investigates and resolves problems between Tasmanian residents and their energy providers.

Energy and Water Ombudsman Western Australia
Investigates and helps resolve complaints from Western Australian residential and small business customers about their electricity, gas or water providers.