Customer surveys

We value your feedback and survey all customers who’ve contacted us with a problem that we’ve:

  • referred to a higher level with their electricity, gas or water provider
  • investigated, or
  • referred back to their electricity, gas or water provider.

How we invite you

You will receive an email inviting you to take part. Click on the link in the email to complete the survey.

How your feedback helps

Your feedback will help us improve our services to customers like you who’ve had difficulties with electricity, gas and water providers in Queensland.

We use your feedback to improve:

  • the information we give to customers about our complaints process
  • our helpfulness and skills in talking with customers about their complaint
  • how we communicate with customers
  • our consideration of case information.

Anonymity and confidentiality

Any feedback you provide in the survey is confidential and individuals are not identified.

Withdrawing from the survey

To opt out of the survey, email or call us on 1800 662 837.

Publishing the results

We may publish summary survey results on this website, on social media, in our annual report or to other external parties.

Any information we publish will not identify individual data and will only contain combined data.

Read about our customer satisfaction survey and results.