The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.

A range of information is available on this website for the media, including:

However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:

  • breaching the privacy of customers making complaints
  • disadvantaging or advantaging energy or water suppliers.

The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.

Media releases

Read more media releases in our media archive.

Media contact