The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.

A range of information is available on this website for the media, including:

However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:

  • breaching the privacy of customers making complaints
  • disadvantaging or advantaging energy or water suppliers.

The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.

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