The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.

A range of information is available on this website for the media, including:

However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:

  • breaching the privacy of customers making complaints
  • disadvantaging or advantaging energy or water providers.

The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.

Energy and Water Ombudsman reappointed

Queensland’s dispute resolution service for energy and water consumers has been strengthened today with the 4-year reappointment of Jane Pires as the state’s Energy and Water Ombudsman.

Consumer rights strengthened for Qld embedded networks

Queenslanders living in apartment buildings, retirement villages and caravan parks now have access to a free, fair and independent dispute resolution service.

Keep your cool and avoid a red-hot power bill

Hot weather can lead to high power bills, but it doesn’t have to be that way. There are simple ways you can reduce your power bill this summer.

Ombudsman helps more than 6000 Queenslanders

More than 6000 Queenslanders contacted the state's Energy and Water Ombudsman last financial year.

Complex complaints rise amid falling case numbers

Despite falling case numbers, complex complaints increased during 2019-20

Power bills problematic for Cairns region

Concerns about power bills was the leading reason consumers in the Cairns region contacted EWOQ last financial year.

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