The Energy and Water Ombudsman welcomes public discussion of systemic issues relating to energy and water industries, which affect customers.
A range of information is available on this website for the media, including:
However, as EWOQ is a fair and independent dispute resolution service, we don’t comment on individual people, companies or investigations to avoid:
- breaching the privacy of customers making complaints
- disadvantaging or advantaging energy or water suppliers.
The Ombudsman can’t comment on government policy, as it is out of our jurisdiction.
Queensland’s dispute resolution service for energy and water consumers has been strengthened today with the 4-year reappointment of Jane Pires as the state’s Energy and Water Ombudsman.
Queenslanders living in apartment buildings, retirement villages and caravan parks now have access to a free, fair and independent dispute resolution service.
Hot weather can lead to high power bills, but it doesn’t have to be that way. There are simple ways you can reduce your power bill this summer.
More than 6000 Queenslanders contacted the state's Energy and Water Ombudsman last financial year.
Despite falling case numbers, complex complaints increased during 2019-20
- Email: email@example.com
- Phone: 1800 662 837