Customers

Authority to act

How to give someone authority to speak to EWOQ on your behalf.

Tips and advice on energy and water topics, including saving money and finding the best deal for you.

Stories about how we've helped customers with their energy and water complaints.

Links to companies who are licensed to provide energy or water in Queensland who are members of our scheme.

An explanation of embedded networks and EWOQ's embedded network service for exempt sellers and embedded network customers.

Links to assistance and support for finance, legal and housing issues.

Advice and resources to support people who work with vulnerable clients.

How we get customer feedback through regular surveys, why your opinion matters and how we use the results.

Read our complaints process, the types of complaints we help with and how to submit a complaint.

Find out how to contact the Energy and Water Ombudsman Queensland.