Reconciliation action plan
At the Energy and Water Ombudsman Queensland (EWOQ), we help Queenslanders resolve issues with their electricity, gas and – in South East Queensland – water providers.
As a free, fair and independent dispute resolution service, we’re passionate about creating equal opportunities for all, and a culture of respect and understanding for Aboriginal and Torres Strait Islander peoples.
Our vision for reconciliation is an Australia where there is equal opportunity for Aboriginal and Torres Strait Islander peoples, founded on a culture of respect and shared understanding of our history that helps to close the gap between First Nations peoples and others in our nation.
Read more about reconciliation on the Reconciliation Australia website.
Our reconciliation journey
October 2018 – Reflect Reconciliation Action Plan
Our first reconciliation action plan—our Reflect RAP—outlined our plan for engaging, strengthening and maintaining our relationships with Aboriginal and Torres Strait Islander communities. outlined our plan for engaging, strengthening and maintaining our relationships with Aboriginal and Torres Strait Islander communities. This RAP gave us amazing opportunities to turn our good intentions into real actions.
Read our Reflect RAP 2018-2020:
January 2020 – Innovate RAP
Our second reconciliation action plan—our Innovate RAP—showcased our ongoing commitment to engage, strengthen and maintain our relationships with Aboriginal and Torres Strait Islander communities and First Nations peoples. We made improvements to the way we work, putting important policies in place to create opportunities for employment, collaboration and connection.
We finalised our Innovate RAP in December 2021, our achievements centred on strengthening and growing our First Nations networks and partnerships while providing a service with manners, respect and courtesy to First Nations customers.
Throughout 2022 and into 2023 we continued to develop professional and community partnerships, using our influence in the wider community to engage, encourage and promote partnerships with Aboriginal and Torres Strait Islander communities and organisations.
Read our Innovate RAP 2020-2021:
January 2024 – Second Innovate RAP
We are now embarking on our second Innovate RAP to build new and stronger relationships with our key stakeholders to work towards truth and reconciliation.
Our vision for our second Innovate RAP is for Aboriginal and Torres Strait Islander peoples to become confident and informed consumers, be aware of the energy needs in their communities, and ensure they are aware of their right to assistance. We strive to strengthen and advance this conversation by continuing to promote a culture of respect for Aboriginal and Torres Strait Islander peoples both within our organisation and the communities we help across Queensland. We seek to have a positive influence across our sector, and for industry to join us in collaboration and connection so that we can all contribute to a better Australia and walk as one.
Our commitment towards reconciliation over the next two years is detailed in the actions of this plan and we hold ourselves accountable for every commitment.
Read our second Innovate RAP 2024-2025:
Contact us
For more information about the RAP, email rap@ewoq.com.au.