The Energy and Water Ombudsman Advisory Council advises the Minister for Energy, Renewables and Hydrogen, Minister for Water and the Energy and Water Ombudsman on the operation of the Energy and Water Ombudsman Queensland scheme.
It ensures the scheme runs effectively, efficiently, lawfully and independently, and is fair for all customers and scheme participants.
The Advisory Council:
- monitors the Ombudsman's independence
- advises the Ombudsman on policy and procedural issues relating to the Energy and Water Ombudsman Act 2006
- advises the Ombudsman on the operation of the Act for customers
- advises the Ombudsman on preparing budgets, budget guidelines and the annual report
- advises the minister on funding of the Ombudsman’s functions
- at the end of the financial year, advises the minister on the Ombudsman's independence and functions throughout that financial year.
The Advisory Council's structure gives the Ombudsman a range of experiences and viewpoints.
The Council has 1 chairperson and at least 6 other members appointed by the minister.
The chairperson is independent of the interests of scheme participants and consumers.
The other members are made up of equal numbers of:
- industry members – from scheme participants who represent industry interests
- consumer members – from groups who represent consumer interests.
Payments for members
Council members may receive a payment to acknowledge their contribution to the community.
These payments are based on the Queensland Government’s guideline: Remuneration of part-time chairs and members of government boards, committees and statutory authorities.
The EWOQ Advisory Council handbook (PDF, 220.11 KB) outlines the Council’s roles and responsibilities.
Code of conduct
The Council’s Code of conduct (PDF, 93.44 KB) helps members meet the responsibilities outlined in the handbook.
The code doesn’t instruct them on how to perform their role, but contains ethics, principles and values that members have agreed to practise.
The code is consistent with the Public Sector Ethics Act 1994.
Phone the Advisory Council Secretariat on (07) 3087 9452.