Act quickly

Contact your electricity or gas provider as soon as possible if you:

• have a problem paying your energy bill
• receive a disconnection notice or
• have already been disconnected.

If you’ve lost power, first check with Energex or Ergon Energy to see if there’s an outage in your area.

If you’re struggling to pay your water bill, contact your water provider immediately. Although your water can’t be disconnected, your water flow can be restricted. Read more about water supply restriction.

Get free help to sort out your money

If you’re not sure how much you can afford to pay, have a free and confidential talk with a financial counsellor. Financial counsellors are skilled professionals who can provide advice on managing debt and help you negotiate with organisations you owe money too.

Call the National Debt Helpline on 1800 007 007 or visit moneysmart.gov.au to find someone in your area who can help.

Talk to us

If you’ve contacted your electricity, gas or water provider about your payment or disconnection issue and it hasn’t been fixed, or you’re unhappy with the outcome, contact us for help.

If you’re facing disconnection, we can:

• try and arrange more time for you to pay your bill
• help you to negotiate an affordable payment plan
• ask your energy company to put a hold on your disconnection while you find financial assistance
• refer you to an organisation that may be able to provide emergency funds.

We can also give you information about:

• when you can and can’t be disconnected
• what to do to get your electricity, gas or water flowing again
• financial assistance and how to save money on your bills.

Fore more information on the rules around disconnection visit disconnection rules and advice.