Submissions

We develop submissions to influence policy and legislative changes that will affect Queensland energy or water consumers.

Our views consider the issues customers are contacting us about through our dispute resolution processes, as well as issues raised during stakeholder engagement and community outreach activities.

Latest submissions

EWOQ provided a joint submission with the ANZEWON working group (EWON, EWOSA and EWOV) on a review to enhance community support and ensure that electricity transmission and renewable energy developments deliver for communities, landholders and traditional owners.

  • Read about the review
  • Published submission to come

EWOQ was part of a joint submission led by EWOSA which reviewed the Terms of Reference of the Inquiry and responded to those elements that aligned with issues customers raise or are likely to raise as residential electrification progresses, or with each respective organisation’s operations, as well as with our concerns for low-income and vulnerable energy consumers.

EWOQ contributed to a joint submission with the ANZEWON working group (EWON, EWOSA and EWOV) on the AER’s Review of consumer protections to ensure it remains fit for purpose for the future energy market.

  • Published submission to come

EWOQ prepared a joint response on behalf of EWON, EWOSA and EWOV in support of the commission's initial views to improve flexibility and trading of consumers’ energy resources (CER) and agrees the model should not apply to small businesses and residential customers.

EWOQ was part of a joint submission led by EWOSA, which supported the intention of and reasoning behind the proposed changes which provide EDR schemes with the ability to refer privacy issues back to the OAIC where the matter is not within jurisdiction. We also provided a number of suggestions including that the customer experience could be enhanced by the OAIC and EDR schemes committing to contact each other first when considering referrals, so as to avoid any potential refer backs.

  • Read about the amendments
  • Published submission to come

EWOQ, in collaboration with EWOSA, EWON and EWOV, welcomed the Commission’s draft determination to enhance transmission network service providers engagement with communities early in the transmission planning process.

EWOQ contributed to a joint submission with EWON and EWOSA which strongly supported expanding the guideline to include the collection of data of residential and small business customers within embedded networks. Other recommended key data for inclusion included collection of life support customer data, family violence data, and enhanced monitoring of debt and tracking alternative debt arrangements.

  • Read about the review
  • Published submission to come

EWOQ developed a joint submission with the ANZEWON working group (EWON, EWOSA and EWOV) on the final report on the Review of the Privacy Act 1988 (Commonwealth) which provided recommendations to strengthen the protection of personal information, and the control individuals have over their information.

EWOQ developed a joint submission with EWON, EWOV and EWOSA on a rule change request proposing modifications to the National Electricity Rules (NER) and National Energy Retail Rules (NERR) to unlock consumer energy resources benefits through flexible trading.

EWOQ developed a joint submission with EWON and EWOSA on the draft recommendations to help accelerate the deployment of smart meters in the National Electricity Market.

Previous submissions

31 January 2022 - AER - Better Bills Guideline (prepared with EWON and EWOSA)

25 February 2022 - AER - Draft consumer vulnerability strategy (prepared with EWOSA)

3 March 2022 - AEMC - Protecting customers affected by family violence (prepared with EWON and EWOSA)

8 March 2022 - AER - Draft export tariff guideline

March 2022 - Energy Charter - Draft national customer code for energy comparators and energy moving services

6 June 2022 - AER - Retailer authorisation and exemption review (prepared with EWOSA)

July 2022 - Qld Government - Proposed changes to Queensland's information privacy and right to information framework (submissions have not been published by the Queensland Government).

4 August 2022 - AEMC - Protecting customers affected by family violence (prepared with EWON and EWOSA)

19 August 2022 - ESB - Data strategy reforms consultation (prepared with EWOSA)

5 December 2022 - AER - Flexible export limits issues paper (prepared with EWOSA)

6 December 2022 - AER - Draft networks exemptions guideline version 7

13 December 2022 - Department of Social Services - Financial counselling industry funding model discussion paper (prepared with EWOSA, EWOV and EWON)

15 December 2022 - AER - Review of consumer protections for future energy services (prepared with EWON and EWOSA)

12 January 2021 - AEMC -  Maintaining life support registration draft rule

29 January 2021 - AEMC - Bill contents and requirements draft determination (prepared with EWON, EWOSA and EWOV)

11 February 2021 - AEMC - Review of metering regulatory framework

13 September 2021 - Department Treasury - Consumer Data Right in the energy sector (prepared with EWON, EWOSA and EWOV)

21 September 2021 - AER - Better Bills Guideline (prepared with EWOSA)

26 October 2021 - AEMC - Review of the regulatory framework for metering

6 January 2020 – ACCC – Prohibiting Energy Market Misconduct

31 January 2020 – DNRME – Review of Qld Energy Legislation

13 February 2020 – AEMC – Consumer protections new energy products

3 August 2020 – COAG Energy Council – Civil penalty regime

28 August 2020 – AEMC – Maintaining life support registration when switching

28 August 2020 – ACCC – Energy rules framework consultation

22 October 2020 – AEMC – Bill contents and billing requirements (prepared with EWON, EWOV and EWOSA)

11 January 2019 – AER – Hardship guideline

4 February 2019 – AEMC – Review of regulatory frameworks for stand-alone power systems

5 February 2019 – AEMC – Meter installation - advanced meter communications

27 February 2019 – AEMC – National Energy Retail Amendment (Customers with interval meters) Rule 2019 consultation paper

4 March 2019 – AER – Draft customer hardship policy guideline version 1

11 March 2019 – AEMC – Updating the regulatory frameworks for embedded networks

21 March 2019 – DNRME – National Energy Retail Law in Queensland

20 May 2019 – AEMC – National Energy Retail Amendment (Customers with interval meters) Rule 2019 draft determination

22 May 2019 – Clean Energy Council and Ors – New energy tech consumer code

30 May 2019 – ACCC – Guide to the electricity retail code

15 August 2019 – AER – Customer service incentive scheme

19 September 2019 – AEMC – Regulating conditional discounting

9 October 2019 – AEMC – Metering coordinator planned interruptions

12 March 2018 – AER’s Draft retail pricing information guidelines

21 March 2018 – AER’s Benefit change notice guidelines issue paper

28 March 2018 – QCA's Review of guaranteed service levels

17 April 2018 – AEMC's National Energy Retail Amendment (preventing discounts on inflated energy rates) Rule 2018

15 June 2018 – Review of Queensland energy legislation

29 June 2018 – AEMC's National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018 consultation paper

12 July 2018 – AEMC's National Electricity Amendment (Metering installation timeframes) Rule 2018 consultation paper

24 September 2018 – AEMC's National Electricity Amendment (Estimated meter reads) Rule 2018

18 October 2018 – AEMC's National Energy Retail Amendment (Strengthening protections for customers in hardship) Rule 2018

25 October 2018 – AEMC's National Electricity Amendment (Metering installation timeframes) Rule 2018 draft rule determination

5 December 2018 AER's standardised statements customer hardship policies