Working alongside Barhead Solutions, an award-winning Microsoft partner, EWOQ is proud to be launching its new state-of-the-art CRM solution from Monday 5 August.

To ensure a smooth transition, our offices will close early from 3pm Friday 2 August and our Dispute Resolution team members will be unavailable. We will return to normal operating hours from 8.30am Monday 5 August.

The Dynamics 365 CRM has been configured with our unique requirements in mind, creating a system that will support effective and efficient resolution of energy and water issues experienced by Queensland residents and small businesses.

The system is integrated with the Microsoft Digital Contact Centre and includes enhanced capabilities for case management, scheme participant management, customer management and stakeholder management.

‘With our new CRM, EWOQ seeks to find new ways of supporting Queenslanders with independent, respectful and effective ways of resolving disputes with energy and water providers, especially amid cost of living pressures,’ says Gavin Watts, General Manager for Customer, Resolution and Engagement at EWOQ.

The partnership between EWOQ and Barhead Solutions exemplifies a forward-thinking approach to customer relationship management, and the new system allows us to be on the forefront of dispute resolution technology and we're excited to share the benefits with you.

EWOQ is a free, fair and independent dispute resolution service for people who can’t resolve a complaint with electricity, gas and water companies.

We provide this service for residential and small business energy customers across Queensland, and water customers in South East Queensland. We work directly with them to investigate and resolve complaints.