Supporting Queensland Energy Consumers Webinar – Regional Queensland

The Energy and Water Ombudsman (EWOQ) hosted the Supporting Energy Consumers financially affected by COVID-19 – Regional Queensland webinar on 21 October 2020.

Financial counsellors and community organisations were invited to join Queensland’s Energy and Water Ombudsman, Jane Pires, in conversation with energy retailers and distributors for a discussion about how to deliver fair and reasonable outcomes for energy consumers experiencing financial difficulty – often for the first time.

This one-hour webinar includes presentations from Ergon Energy outlining their current and ongoing approach to customer support during the COVID-19 pandemic, along with Q&A.

We also ran a South East Queensland webinar with presentations by AGL, Alinta Energy, Energex, EnergyAustralia and Origin Energy.

Webinar Recording

Presentation slides

View and download the presentation slides from the webinar.