Annual Report 2020-21

Read our 2020-21 annual report


About EWOQ

Read the highlights of 2020-21 annual report and the welcome from the Ombudsman and Advisory Council Chair. Find out about our role, priorities and strategic direction.

Our service

Read about our dispute resolution process and find out more about systemic issues.

Our customers

FInd out the top 10 locations of our customers, how they contacted us and what they thought of our service through voice of the customer surveying.

Our performance

Read about our performance against our strategic plan in the areas of service, customers, connections and people.

Our connections

Read about our connections, including community outreach, peer networks, our contribution to public policy and Reconciliation Action Plan achievements.

Our governance

Our corporate governance framework guides how we manage our business, minimise risks ad meet our legislative obligations.

Our people

A look at our workforce profile, flexible working arrangements, learning and development, workplace diversity and employee achievement and recognition.

Our cases

Read all about our electricity, water and gas case figures and issues from 2020-21, including top issues and case types.

Our finances

Read our financial summary, financial statements and Independent Auditor's Report.


Appendices of the 2020-21 annual report - data, advisory council, compliance checklist, glossary and list of scheme participants.

Read the full 2020-21 annual report