Our finances

Financial summary

The Office of the Energy and Water Ombudsman has a strong focus on financial management, which allows for a greater ability to plan and deliver our objectives.

Funding and revenue

We are predominantly funded by scheme participants – the energy and water retailers and distributors operating in Queensland – who are required to pay an annual participation fee and user-pays fees.

Our income for 2021-22 was $8 million (up from $7.5 million in 2020-21) and included:

  • $7.6 million user-pays fees
  • $344,711 participation fees
  • $46,184 other revenue, including bank interest and sale of assets.

User-pays fee breakdown for 2021-22

  • Investigation level 1: 16.42%
  • Investigation level 2: 23.82%
  • Investigation level 3: 8.43%
  • Refer to higher level: 32.8%
  • Refer back: 18.53%


Our expenses in 2021-22 were $8 million (up from $7.5 million in 2020-21). Employee expenses accounted for 71% of this, with supplies and services accounting for a further 27%. Depreciation, audit fees, and costs associated with our Advisory Council made up the balance of our total expenditure.


As at 30 June 2022, the Office’s assets totalled $4.4 million, which was comprised of:

  • cash and cash equivalents
  • receivables
  • prepayments
  • plant and equipment
  • intangible assets.


As at 30 June 2022, our liabilities totalled $3.7 million, which included:

  • $1.6 million in unearned revenue
  • $1.6 million in accounts payable
  • $551,780 in employee entitlements.

Financial statements

View our 2021-22 financial statements and Independent Auditor's Report (PDF)


We provide content on this website for information purposes only.

Electronic versions of financial statements on this website aren’t official or authorised versions. You will need to confirm for yourself that they’re accurate, complete and current.

Although we work hard to prepare and maintain the electronic versions, we’re not liable for any loss or damage that may occur if you rely on them.

See the official copy of the annual report, as tabled in the Legislative Assembly of Queensland, on the Queensland Parliament's tabled papers website.